How Much Does Shipping Cost?
We are proud to announce FREE worldwide shipping on all orders.
Orders in the USA ship for free and are fully tracked.
International orders ship for free, including Australia and New Zealand, and are fully tracked.
Please note, orders can take between 10-30 days to arrive.
When Will My Order Ship?
All orders are handled and shipped out from our international warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-4 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. If you order multiple items your items may ship at different times and arrive separately.
How Long Will My Order Take to Arrive?
Domestic orders within the United States generally take 7-20 days to deliver from your order ship date. International orders generally deliver within 10-30 day from your order ship date. *All shipping times exclude clearance/customs delays.
Unexpected Delays In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if that is the case so we can further assist you :)
Do You Ship Internationally?
Yes! We ship to most countries worldwide. International rates & delivery times vary depending on your shipping service of choice and additional taxes and duties may be charged by customs in your delivery country.
Will I Get a Tracking Number?
Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 2-5 days for the tracking information to update before reviewing your shipment status.
Lost Package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, email info@zenpillowlab.com and we’ll get to the bottom of it!
Please note we cannot replace lost packages sent overseas.
Can You Ship to a PO Box?
Yes!
United States Shipping Rates
Shipping Method |
Cost |
Delivery Time* |
|---|---|---|
|
FedEx, USPS Priority or First Class |
Free |
7-20 business days |
*Estimated delivery time is from the date order ships.
International Shipping Rate
Shipping Method |
Cost |
Delivery Time* |
|---|---|---|
|
USPS First Class Post, Evri |
Free |
10-30 business days |
*Estimated delivery time is from the date order ships. Please note we cannot ship to Russia at this time.
Taxes & Duties
Why am I being charged international duties and/or taxes?
International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers. Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund